1. General Terms & Conditions

This website is owned and operated by Goddiva Ltd. If you have any questions, comments, or complaints about these terms and conditions or our website, please contact our support team at info@goddiva.us

All purchases made from Goddiva & Goddiva Marketplace are subject to the terms and conditions outlined here. We recommend reading them carefully before placing an order. Please review our Privacy Statement for information on how we handle your personal information. We may update these terms without prior notice, so please check our website for any changes. Any modifications will apply to future orders. Please note that once your order is confirmed, we cannot make any changes.

Please note that these terms and conditions are intended for a US audience, and specific details such as contact information,details and website URLs may not be applicable to non US audiences.

2. Online Store Terms

By agreeing to these Terms of Service, you confirm that you meet the age requirements set by your state or province of residence, or that you have obtained consent from your parent or legal guardian if you are not of the age of majority, to use the Goddiva online store.

You are strictly prohibited from using any Goddiva products for illegal or unauthorized purposes, and you must comply with all applicable laws in your jurisdiction, including copyright laws, while using the Goddiva online store.
Please note that any breach or violation of these Terms will result in the immediate termination of your access to Goddiva's online store and services.

3. Terms and Conditions Regarding Your Use of Goddiva.us

Goddiva offers access to our website for purchasing products, subject to the terms and conditions stated on this page.

We strive to ensure that the website is available without interruption and that transmission is error-free. However, due to the nature of the internet, we cannot guarantee uninterrupted access. There may be occasional suspensions or restrictions on your access to the website to facilitate repairs, maintenance, or the introduction of new features or services. We will make efforts to minimize the frequency and duration of such suspensions or restrictions.

4. License to Access the Website

Goddiva & Goddiva Marketplace grants you a limited license to access and use this website for personal purposes. However, you are not allowed to download (except for page caching) or modify the website or any part of it, unless you have obtained express written consent from Goddiva & Goddiva Marketplace. This license does not include the right to resell or commercially use the website or its contents, collect and use product listings, descriptions, or prices, create derivative works based on the website or its contents, download or copy account information for the benefit of another merchant, or use data mining, robots, or similar tools for gathering and extracting data. The reproduction, duplication, copying, selling, displaying, posting, transmission, or exploitation of this website or any portion of it for commercial purposes is strictly prohibited without our express written consent.

5. Product Description

Every product you purchase is accompanied by a product description. We make every effort to ensure that the product information displayed on the website is accurate at the time it is entered into our system. However, please be aware that the information, including product descriptions, on the website may not always reflect the exact status at the moment you place an order. The price of a product cannot be confirmed until your order is accepted according to our order acceptance policy. Please note that prices are subject to change due to seasonal promotions and discount codes. If a promotion or discount code has expired, we are unable to adjust the price after you have placed your order.

6. Displayed colors

We provide color images and thumbnails for reference purposes only and cannot guarantee that the actual color of the product you receive will be exactly as you see on the website. We have made our best efforts to display the colors of the products as accurately as possible on this website. However, the colors you see on your computer monitor may differ from the actual colors of our products. Computer imaging technology is complex, and the colors may vary from one computer to another.

Furthermore, while We strive to maintain consistency in materials throughout production, slight variations in colors may occur due to the nature of dyes and fabrics used in certain products.

7. Orders

We take all necessary measures to ensure the security of your order and payment information. However, unless we are negligent, we cannot be held responsible for any loss you may experience if a third party gains unauthorized access to the data you provide when accessing or ordering from Goddiva. The process for creating a contract between you and Goddiva is as follows:

You place an order for your products on the website by clicking the "Submit Order" button during the checkout process.The website will guide you through the order placement process with easy-to-follow instructions.

We will send you an order confirmation email that includes the details of your ordered products, their prices, and the expected dispatch date. If you encounter any problems or concerns, please notify Goddiva immediately at info@goddiva.us

Once your product is shipped from our warehouse, we will send you a dispatch email. The contract between you and Goddiva is considered completed upon the order confirmation provided to you for the products you ordered. However, please note that this is subject to change, and orders may be cancelled due to payment authorization issues, fraudulent activity, or stock availability. If you haven't received a confirmation email, please check your inbox, spam, or junk email folders, or contact info@goddiva.us for more information about your order.

8. Optional Tools

We may grant you access to third-party tools, over which we have no monitoring, control, or input.You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranties, representations, or conditions of any kind, and without endorsing them. We disclaim any liability arising from or related to your use of optional third-party tools. Your utilization of optional tools provided through the website is entirely at your own discretion and risk. It is important that you familiarize yourself with and approve of the terms provided by the relevant third-party provider(s).

Additionally, we may introduce new services and/or features through the website in the future, including the release of new tools and resources. Such additions will also be subject to these Terms of Service.

9. Promotions

Throughout the year, Goddiva will offer exclusive promotions and discounts. Please note the following guidelines for using promotional/discount codes: Only one promotion/discount code can be used per order, as specified for each promotion. Promotional/discount codes do not apply to sale items. Free items are subject to availability. We reserve the right to cancel or discontinue any promotion without prior notification. Promotional/discount codes are only applicable to orders made within the specified time frame of the promotion. We cannot modify the price of an existing order placed before or after the promotional period.

Please be aware that these terms and conditions apply, and all rights are reserved.

10.Preventing Online Fraud

If you are using a computer terminal that is publicly accessible or shared with others, we strongly advise against selecting the option to "Save My Credit Card Information." This option should only be chosen if you are the sole user of your personal computer. Please be aware that any order identified as a high-risk transaction in our system will be temporarily placed on hold, and we will request additional information. If we do not receive the requested information, the order will be cancelled.

High risk transactions may include orders with:

  • A high total value
  • Different billing and shipping address
  • Unconfirmed address details in PayPal transactions
  • Goods cannot be shipped until the requested information is provided via email.

If your order is flagged in our system, you will always receive an email notification requesting the aforementioned information.

11. International Payments

For customers purchasing in the US and Canada, delivery duties are included - you will not have to pay any other taxes on delivery. For customers purchasing from outside the US or Canada, please note products are shipped from the UK on a Delivery Duties Unpaid basis. The recipient MAY be required to pay import duties or a formal customs entry fee either before or upon delivery. Additionally, there MAY be additional taxes, fees, or levies imposed according to local laws. It is important for customers to verify these details prior to placing an international order for delivery.

12. Distance Selling Regulations

You have a 14-day window (starting from the day you receive your delivery) to arrange a return with us if you made the purchase through distance selling. During this period, you are eligible for a refund for the item(s) you send back to us. It's important to note that the goods must be in their original condition, and we will inspect them upon their return to our designated address.

If you decide to return your order with Goddiva, please ensure you include the returns form found inside your package. If the form is not available, a note containing your order information (such as order number, product code, email address used for the order, and the reason for return) will be sufficient.

Please note, For hygiene reasons, we are unable to accept returns on swimwear

For more detailed information, please refer to our Returns Policy or reach out to us at info@goddiva.us


If any provision of these Terms of Service is deemed unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be considered severed from these Terms of Service. Such determination shall not affect the validity and enforceability of the remaining provisions.

14. Mobile Terms of Service

By giving your consent to Goddiva's SMS/text messaging service, you agree to receive recurring SMS/text messages from Goddiva through your wireless provider to the mobile number you provided. This applies even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information regarding orders and accounts. Promotional messages may include offers, specials, and marketing promotions.

Please note that signing up for this program is not required to make any purchases, and your consent is not a condition for any purchase from Goddiva. Your participation in this program is entirely voluntary.

There is no charge for the Service itself, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency may vary, and message and data rates may apply. To understand the specific details, please check your mobile plan and contact your wireless provider. You are solely responsible for all charges related to SMS/text messages, including those from your wireless provider.

You can opt-out of the Service at any time. To cancel, simply text the keyword STOP to Goddiva or click the unsubscribe link provided in any text message. Upon opting out, you will receive a one-time confirmation text message. You will no longer receive any further messages on your mobile device, unless you initiate the communication. If you have subscribed to other Goddiva mobile message programs and wish to cancel, please follow the instructions provided in their respective mobile terms, unless applicable law states otherwise.

For support or assistance regarding the Service, text HELP to Goddiva or email info@goddiva.us

We may change the short code or telephone number used to operate the Service at any time. We will inform you of such changes. It is important to note that any messages, including STOP or HELP requests, sent to a short code or telephone number that has been changed may not be received, and we will not be responsible for fulfilling requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. It is your responsibility to provide us with a valid mobile number. If you obtain a new mobile number, you will need to sign up for the program again using your new number.

To the extent permitted by applicable law, we will not be held liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take based on the information or Service.

We value your privacy. To learn how we collect and use your personal information, please refer to our Privacy Notice.


These Terms of Service and any separate agreements through which we provide you Services shall be subject to and interpreted in accordance with the laws of the United States.

16. Changes To Terms Of Service

You have the ability to review the most up-to-date version of the Terms of Service at any time on this page. We retain the right, at our sole discretion, to update, modify, or substitute any portion of these Terms of Service by posting revisions and amendments on our website. It is your responsibility to regularly check our website for any changes. By continuing to use or access our website or the Service after any modifications to these Terms of Service have been posted, you acknowledge and accept those changes.

17. Contact Information

If you have any inquiries regarding the Terms of Service, please contact us at info@goddiva.us.