DELIVERY

• 1. Where do you deliver to?

  We deliver across the US, Canada, Europe, and the Rest of the world

• 2. How much is delivery?

  • Free Worldwide delivery on orders over $120
  • Standard delivery: $12 (Orders under $120)

  * The shipping fee is not eligible for a refund if the delivery timeframe has been delayed by public holidays, adverse weather conditions and/or traffic conditions.

• 3. How long will it take my order to Arrive?

  United States: 3-8 working days

  Rest of world: 4-9 working days

  Delivery Addresses & Signing for Parcels:

  A signature will be required to acknowledge that a delivery has been made. Please ensure that you or someone known to you is at your delivery address and is available to sign for the delivery. We will not be responsible where the person signing for the goods is not the person who has placed or paid for the goods.
  If no one is available to accept the delivery, you will receive a calling card, along with an email to advise that delivery was attempted along with details of how to rearrange the delivery or to collect from your local depot if you prefer.
  If the order is not collected or delivered within 7 days, the parcel will be returned to Goddiva.
  Please provide a phone number and contactable email address in your account details so you can be contacted if necessary.
  You are responsible for checking the condition of the items delivered (wrong item or damaged) and must highlight any issue within 2 working days upon receipt of delivery by sending us an email to our Customer Service team on info@goddiva.us
  Please note, we are unable to cancel an order once the order has been dispatched. Amending a delivery address can result in a delay in delivery of 24-48 hours.

• 4. What do I do if there is a problem with my order?

  If you haven’t received your order confirmation, your order hasn’t arrived, you’ve received the wrong item or you have any other issues regarding your order, do not fear, we are here to help. Just drop our customer service team an email at info@goddiva.us and someone will get back to you ASAP to help with your query.

  What should be done if I have received a faulty/incorrect item in my order?

  Please drop our customer service team an email at info@goddiva.us with your order details and pictures of the fault/error with your order within 48 hours of receiving your faulty item(s). A member of our customer care team will help you arrange a replacement or arrange a refund for you.

• 5. How can I track my order?

  When we ship your order we will send you an email with your tracking details. You can track your order by going to the track & trace page and entering the tracking number provided

  SEKO:
  https://www.sekologistics.com/us/track/

  Returns/Refunds

• 1. What do I do if I need to return an Item?

  At Goddiva, we appreciate that customers may change their mind or a style does not suit them as they want. If you receive an item(s) that you are unsatisfied with, whether it be the colour, shape or length, we will offer your money back. Our full return period is 14 days! We offer free downloadable returns labels for US/Canada customers to facilitate the return process. International customers must pay to return their orders

  Should you wish to return your item(s), the following conditions must apply.

  • Items must be sent back within 14 days of receipt
  • Items must be in an unworn condition with all original labels attached.
  • Swimwear is non-refundable for hygiene reasons
  • Any items which have been washed or have been altered in any way will not be accepted.

  Goddiva reserves the right to decline a refund if any of the above is not adhered to.

• 2. How can I request to return?

  To create a return please search your order ID, email address and/or the last 4 digits of your mobile phone number to bring up your order details.
  https://goddiva.us/pages/returns

  You will then be redirected to our returns portal to create & print off your label(s) or download your QR code

  
  

  How do I return my parcel

  Repack your return(s) in a waterproof non-see-through packaging.
  Please include the order note inside each parcel. If this has been misplaced, no problem! A note with the following details will also be accepted:
  - order number (can be found on your confirmation email)
  - reason for return (style/size)

  Pop your shipping label on the outside of your parcel and follow the steps for drop off or pick up.
  Or present your QR code to the courier and they will provide you with a prepaid label.

• 3. When will I not be eligible for a refund?

  Certain items are non- refundable. We reserve the right to refuse refunds on items if the product is not returned to us in a resalable condition. When trying on items of clothing, please ensure that you are not wearing perfume or deodorant, as we are unable to accept an item where there is evidence that the item has been worn or damaged, or if there is a mark or a scent on it.

  Refunds will NOT be granted on the following criteria, and the item(s) will be sent back to you at our own cost:

  • Clothing is marked i.e. make up, debris, dirty marks on the hem & stains.
  • The item has been worn and has an odour of perfume, deodorant or body odour.
  • For hygiene reasons, we are unable to accept returns on swimwear
  • Tags are not intact – please ensure all tags are kept on the garment while trying on and the security ribbon has not been removed.
  • The item has been returned to us outside of the 14 days refund policy.
  • Security ribbon removed or otherwise tampered with

• 4. How are refunds calculated?

  If you are refunding an item because of an error on our part i.e. because it is damaged or there is a defect then we will issue a full refund providing the item is sent back to us within 14 days of delivery.
  All returns are thoroughly checked by our Quality Control Team.
  Please note, we are unable to refund return postage costs of items sent back to us by an alternative returns method

• 5. How long do I have to return an item?

  The full return period is 14 days for you to inform us and start the return process via our website.

  If you are returning an item back to us using one of our free returns labels, please allow 8 working days for the item(s) to reach us. It takes 7-14 working days for your return to be processed by our quality checking team. If the garment(s) are deemed resalable, then a refund will be issued to you. Please note, during the festive season and busier periods, the refund process may take longer than expected.

  once a refund is issued, it can take various times to reflect into your account, please see the following;

  • If you paid via Credit/Debit Card – the refund can take 3-7 days depending on your account provider.
  • If you paid via PayPal – It can take 7-14 days

• 6. HOW LONG DO REFUNDS TAKE?

  Refunds can take up to 7-14 working days from the date received back. Once processed you will receive a refund confirmation email.

  If you are worried about your return taking slightly longer than expected you can message our customer care team at info@goddiva.us with your order details and a member of our team will investigate your refund for you.

• 7.What do I do if my refund does not reach my account or I am refunded the incorrect amount?

  Please be aware that it can take up to 14 working days for the refunded amount to reach your bank account once we have sent you successful confirmation of the return. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card has been declined, the card was lost or stolen or has expired) You will need to contact your card/account provider.
  
  If the 14 working day period has elapsed and you still haven't received your refund please contact our customer care team by info@goddiva.us

• 8. How can I track my return?

  You can keep a track of your return using the link below

  https://www.sekologistics.com/us/track

  The return tracking number can be found on the returns label confirmation email