We deliver across the US, Canada, Europe, and the Rest of the world.

You will find your unique tracking number and courier link in your shipping confirmation email. Please double check your spam/junk folders if you can’t see the email in your main inbox. If no results show, please contact us on info@goddiva.us

You can track your order by going to the couriers track & trace page and entering the tracking number within your email.

If no one is available to accept the delivery you will receive a card/text to advise that delivery has been attempted with details of how to arrange a redelivery or to collect from a local depot if you prefer.

If you have missed delivery or need to update the address details for your order. Please contact the local carrier and advise directly. Unfortunately once your parcel has crossed international borders it is not possible for our team to communicate directly with the final mile carrier or local customs authority.

Not currently, we’ll let you know if this changes!

If your order tracking is showing as delivered but hasn't arrived. Here's what you can do in such a situation:

1. Check with neighbours or household members: Sometimes, the carrier may have left the package with a neighbour or someone else in your household. Check with them to see if they have received the package on your behalf
2. Double-check the delivery status: Verify the delivery status of your order by checking the tracking information provided in your shipment email. Sometimes, there can be a discrepancy in the tracking system, or the package may have been marked as delivered in error. Make sure to review the tracking details thoroughly.

Delivery delays can be frustrating, especially when you are eagerly awaiting a package or shipment. There are several reasons why international deliveries can be delayed, including:

• Customs clearance: Packages need to go through customs clearance procedures in the destination country, which can take time.

• Weather conditions: Extreme weather conditions such as snowstorms, hurricanes, and floods can delay shipments.

• Transportation issues: Transportation delays such as flight cancellations, truck breakdowns, or traffic congestion can cause delays.

If your package is delayed, the first step is to check the tracking information provided in your shipping email. This will give you an idea of where your package is and when you can expect it to arrive. If the delay is caused by customs clearance, you may need to contact the shipping company or the customs department to get more information.

Unfortunately, there is little you can do to speed up the delivery process once the package is in transit. If you feel your parcel is lost in transit please contact our CS team (info@goddiva.us) so we can resolve this error.

Once your order has been dispatched from our warehouse, you will receive a text/email from the provided courier service. This will include your tracking number and a link for you to track your order.

You can track your order by going to the couriers track & trace page and entering the tracking number provided

SEKO

https://www.sekologistics.com/us/track/

Import duties and customs duties may apply to orders outside the US / Canada. Please check with your local customs agency for more details.

Goddiva provides a 28 day return policy from the date the order is received. We offer free downloadable returns labels for US/Canada customers to facilitate the return process. International customers must pay to return their orders

To return your Goddiva order, please visit our returns portal you will need your Goddiva order
ID and email address

Repack your return(s) in a waterproof non-see-through packaging.
Please include the order note inside each parcel. If this has been misplaced, no problem! A note with the following details will also be accepted

-Order number (can be found on your confirmation email)
-Reason for return (style/size)

Pop your shipping label on the outside of your parcel and follow the steps for drop off or pick up. Or present your QR code to the courier and they will provide you with a prepaid label.

No problem! Just jot down the following on a sheet of paper:

• Your order number
• The email address used for the order
• Product code(s) of the dress(es) you're returning/exchanging
• Reason for the return
• Preference for refund or exchange.

First of all, please make sure you made your order via https://goddiva.us/and not one of our partner marketplaces such as; The Bay. Returns for orders made through a 3rd party will need to be processed  manually through our CS team (info@goddiva.us)

Please make sure you are using your Goddiva order ID starting with a #(hashtag) you will also need the email address  used to place the order

Ensure that you include the returns note inside the parcel. In case it's misplaced, a note with the following details will suffice:

Order number (located on your packing slip/ email confirmation)

Reason for return

Whether you are requesting a refund or an exchange

When utilising our returns labels, please take note of the barcode number. This number allows you to track your parcel back to us. Simply enter the barcode number in the "Track and Trace" section on the website

It can take 7-14 business days (excluding weekends & Public Holidays) from the date delivered back to us for a refund to be issued. Once your refund is processed, you will receive an email notifying you. 

We apologise if an item in your order has been refunded. Occasionally, items become unavailable due to high demand. If this occurs, we'll contact you to confirm any changes. Other items in the order will be shipped, and the out-of-stock item refunded. Please note, dispatched items cannot be cancelled.

Yes, you can return sale items! Any items purchased in sale must be sent back to us within 28 days of delivery. A refund will be issued providing the garment is in its original condition and packaging

We have a return and exchange policy in place. If you are not satisfied with your purchase, you may be eligible for a return or exchange within a 28 day time frame. Please visit our returns portal to start your exchange 

You have 28 days from the date the order is received to initiate a return on our returns portal. We cannot accept returns outside of the 28 days return and exchange policy. After the 28 day return period has lapsed you will no longer be able to register a return through our returns portal.

You have 28 days from the date of delivery to return an item. Your legal rights remain unaffected. If you're using our provided return label, be sure to keep track of the barcode number for parcel tracking. During the Christmas period, we do offer an extension, allowing customers up to 35 days from the date of receipt to initiate a return.