| Service | Estimated delivery | Cost |
|---|---|---|
| Standard Delivery (orders over $120) | 5–10 business days | Free |
| Standard Delivery (orders under $120) | 5–10 business days | $12.00 |
| USA Express (order by 1pm UK time, Mon–Fri) | 2–5 business days | $36.00 |
We ship to the US, Canada, Europe and most countries worldwide.
Orders are dispatched Monday to Friday, excluding UK public holidays. Orders placed after 1pm UK time, or on a weekend or public holiday, are dispatched the next business day. We don't currently offer weekend delivery. Delivery times are estimates and don't include time a parcel may spend in customs.
Import duties and taxes are included in your order. You pay only what you see at checkout, with nothing extra to pay on delivery.
Duties and taxes are not included in the price of Canadian orders.
Canadian import taxes vary from province to province, so we can't collect them at checkout. The courier will collect any duties and taxes due (and may add a handling fee) before or on delivery.
Your parcel can't be released until these charges are paid.
To estimate what you might pay, contact the Canada Border Services Agency (CBSA) or your local customs office before ordering.
Import duties, taxes and customs charges may apply. These are set by your local customs authority, collected by the courier, and are the customer's responsibility. Please check with your local customs office before ordering.
Refusing a parcel because of duty charges may mean it is returned to us.
Once your order ships, we'll email you a shipping confirmation with a tracking number and a courier link. If you can't find it, check your spam or junk folder.
If no one is available to accept your parcel, the courier will leave a card or send a notification explaining how to rearrange delivery or collect it from a local depot.
| Return window | 28 days from the date of your order (extended to 35 days from receipt over the Christmas period) |
| US & Canada | Buy a prepaid return label for $10 through our returns portal |
| Rest of world | Arrange and pay for your own return shipping |
| Sale items | Returnable within 28 days. Outlet items can't be returned |
| Refund time | 5–10 business days after we receive your return |
Duties, taxes and courier handling fees paid on delivery are charged by the carrier and customs authorities, not Goddiva, so we can't refund them.
Start a return: omniparcelreturns.com/bookreturn/booking_return/307
Email us at info@goddiva.us and include your order number. We're happy to help.
Please stay tuned for updates!
Scan to Chat on WhatsApp
