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Home Privacy and Cookie Policy

Privacy and Cookie Policy

PRIVACY & COOKIES

 

1. Privacy Statement

Goddiva Ltd uses the latest in Secure Server Technology to ensure that all personal and transactional information is protected to the highest standards. We understand that you care about how information about you is used and shared, and we appreciate your trust in us to handle it carefully and responsibly. This notice outlines the privacy policy of goddiva.us. By visiting goddiva.us, you are accepting and consenting to the practices described in this policy notice.

Goddiva Limited is responsible for the personal data that you share with us. When we refer to "Goddiva," "goddiva.us," "us," "our," or "we," we are referring to Goddiva Ltd. We are considered the "data controller" for the purposes of applicable data protection laws.

OUR PRIVACY PROMISE

  • We value your privacy and respect your choices.
  • We prioritize privacy and security in everything we do.
  • We will only send you marketing communications if you have requested them. You can change your preferences at any time.
  • We will never sell your personal data.
  • We are committed to keeping your personal data safe and secure. This includes working only with trusted partners.
  • We are dedicated to being transparent and open about how we use your personal data.
  • We will not use your personal data in ways that we have not informed you about.
  • We respect your rights and will make every effort to accommodate your requests, within the limits of our legal and operational responsibilities.

2. Your Account

If you use the website, it is your responsibility to keep your account and password confidential and to prevent unauthorized access to your account by restricting access to your computer. You agree to take full responsibility for all activities that occur under your account or password. It is important to ensure that your password is kept secure and confidential. If you suspect that your password has become known to anyone else or is being used in an unauthorized manner, you should immediately inform us. Please make sure that the information you provide us with is accurate and up to date, and notify us promptly of any changes to your registration details. You can access and update most of the information in the "Your Account" section of the website. Goddiva Ltd reserves the right to refuse access to the website, terminate accounts, remove or modify content, or cancel orders at our discretion. If an order is cancelled, you will not be charged.

3. Data Protection

Goddiva Ltd is a registered data controller under the Data Protection Act 1998. We never make your personal information available to other companies for marketing purposes, except for the marketing of Goddiva products and services.

4. Information that Goddiva collects

When you access and use the Goddiva website, we (or third parties acting on our behalf) may collect certain information from you or about you.

TThis includes personal information you provide when you register an account, send questions, or make purchases through the website. Examples of personal information we may collect include your name, date of birth, address, telephone number, email address, and payment details. We also collect browsing information about your use of the Goddiva website, such as your browser type, the pages you view, the advertisements you click on, and the search terms you enter on our website.

We use the personal information and browsing information we collect to maintain your registered account, improve our website, serve advertisements, process your orders, respond to your questions, conduct research, and contact you (including by email) about Goddiva products and services that we believe may interest you.

Please note that we (or third parties acting on our behalf) may use cookies to collect some of this information. More information about cookies, including how to refuse them, is provided in the "Cookies" section below.

In which context is your personal data collected?

What personal data may we hold about you?

How and why we may use it?

What is our legal basis for processing your personal data?

Personal account creation and management
Where your personal data are collected during the creation or management of an account on Goddiva.us website.

· First name and surname;

  • Gender;
  • Email address;
  • Address;
  • Phone number;
  • Photo;
  • Birthday or age range;

· ID/username, and password;
· Personal description or preferences;

  • Order details;

· User generated content; and/or
· Other information you have shared with us about yourself (e.g. via your “My Account” page, by contacting us, a question via the chat function/ Contact us form, or by participating in a contest, survey etc.).

To:

  • Manage your orders;

· Send you marketing communications (where you have asked us to) which may be tailored to your “profile” (i.e. based on the personal data we know about you and your preferences);
· Offer you a loyalty program;
· Offer personalised services based on your characteristics;
· Allow you to manage your preferences;
· Monitor and improve our websites and apps;
· Run analytics or collect statistics;
· Secure our websites and protect you and us against fraud;
· Respond to your questions and otherwise interact with you; and/or
· Manage any competitions, promotions, surveys or contests you enter.

· The performance of a contract – so you can create and manage your account;
· Our legitimate interests: (i) to improve our products and services; (ii) better engage with you; (iii) prevent fraud; and (iv) secure our tools; and
· Consent – so you can receive marketing communications from us.

Newsletter and marketing subscription *
Where your personal data are collected when you subscribe to receive our marketing communications.

· First name and surname;

  • Email address;
  • Gender;
  • Address;
  • Phone number;
  • Birthday or age range

· ID/username, and password;
· Personal description or preferences;

  • Order details;

· Social media profile (where you use your social media login or share this personal data with us);
· User generated content; and/or
· Other information you have shared with us about yourself (e.g. via your “My Account” page, by contacting us, a question via the chat function available on some websites, or by participating in a contest, game, survey etc.).

To :
· We use this information to send you marketing communications (where you have asked us to) about our products and services, invitations to specials sales and notices of new arrivals. We also use this information to tailor our newsletters to reflect your preferences.
· Show you marketing communications on other websites, including social media platforms. Note that you may also see our ads on other websites, including on social media sites, but these may not be tailored to you;
· Keep an up to date suppression list if you have asked not to be contacted;
· Run analytics or collect statistics.

· Consent – so you can receive marketing communications from us; and
· Our legitimate interests: (i) to improve our products and services; and (ii) better engage with you.

Purchases and order management
Where your personal data are collected during the purchase process made on Goddiva.us website.

· First name and surname;

  • Email address;
  • Address;
  • Phone number;

· Personal description or preferences;
· Social media profile (where you use your social media login or share this personal data with us);
· Transaction information including purchased products;
· Payment and information; and/or

  • Purchase history.

To
· Contact you to finalise your order where you have saved your shopping cart or placed products in your cart without completing the checkout process;
· Inform you when a product you wanted to purchase is available;
· Process your order including delivering the product to the address you indicated;
· Manage payment. Please note that your payment information (credit card number/Paypal/bank account details) are not collected by us directly, but by secure payment service providers;
· Manage any contact you have with us about your order;
· Secure your transactions against fraud. We may use a third party provider’s solution to detect fraud and make sure that payment is completed;
· If you place a purchase using a registered account, we will add this transaction to your profile so we can understand your interests and preferences and you will see a record of your transactions with us within your account (where applicable);
· Manage any dispute relating to a purchase; and/or
· Run analytics or collect statistics.

· The performance of a contract – so you can make purchase and we can manage the associated logistics.
· Our legitimate interests: (i) to improve our products and services; (ii) better engage with you; (iii) prevent fraud; and (iv) secure our tools.
· To comply with a legal obligation – to keep information we are required to.

Online browsing
Where your personal data are collected by cookies*, web beacons, pixels, ad tags and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service
or similar technologies when you browse Goddiva.us website or on third-party website where we have cookies.
*cookies are small text files stored on your device (computer, tablet or mobile) when you are on the Internet, including on Goddiva.us website.

Data related to your use of our websites, including:

  • Where you came from;
  • Login details;
  • Pages you looked at;

· Duration of your visit; and/or
· Products you selected to create your basket.
Technical information:

  • Your IP address;
  • Browser information;

· Device information; and/or
· Your unique ID which is given to each visitor, and the expiration date of the ID.

We use cookies, together with other personal data you have already shared with us (such as previous purchases, or whether you’re signed up to our email newsletters) for the following purposes:
· To deliver targeted advertising, that is to show you:
o online advertisements for products which may be of interest to you, based on your previous behaviour; and/or
o ads and content on social media platforms or other websites.
You can opt out of targeted advertising by using the function available on our website (where applicable), or in your browser settings. For opting out of targeted advertising on social media platforms, please visit the relevant social media platform to explore the options they may provide.
· To tailor our services for you, that is to:
o show you recommendations, marketing, or content based on your profile and interests; and/or
o display our websites in a tailored way, for example, show you products we think you might like.
· To allow our websites/apps to function properly, that is to:
o ensure the proper display of content;
o create and remember your shopping cart;
o create and remember your account login details;
o improve our websites/apps, for example, by testing new ideas or layouts.
· To ensure our websites/apps are secure and safe, and to protect you against fraud or misuse of our websites/apps or services, for example through performing troubleshooting.
· To run statistics, that is to:
o avoid visitors being recorded twice;
o know users’ reaction to our advertising campaigns.
o improve our offers; and/or
o understand how you discovered our website.
· To allow sharing of our content on social media.

· Consent – to store cookies on your device.
· Our legitimate interests: (i) to improve our products and services; (ii) better engage with you; and (iii secure our tools.

Promotions
Where your personal data are collected during a competition, game, contest, promotional offer, survey etc.

· First name and surname;

  • Email address;
  • Phone number;
  • Birth day or age range;
  • Gender;
  • Address;

· Personal description or preferences;
· User generated content;
· Other information you have shared with us about yourself (e.g. via your “My Account” page, by contacting us, a question via the chat function available on some websites, or by participating in a contest, game, survey etc.).

To:
· Complete tasks that you have asked us to, for example to manage your participation in the promotion, including to take into account your feedback and suggestions;
· Run analytics and statistics;
· Add your participation to your profile so we can understand your interests and preferences.

· The performance of a contract – so you may entered into the promotion/we can deliver the prize).
· Our legitimate interests: (i) to improve our products and services; and (ii) better engage with you.

User Generated Content
Where your personal data are collected when you submit content (for example images or ratings and reviews) on one of our websites/social media platforms, or accept our re-use of any content you posted on social media platforms.

· First name and surname or alias;

  • Email address;
  • Photo;

· Personal description or preferences;
· Social media profile (where you use your social media login or share this personal data with us); and/or
· Other information you have shared with us about yourself (e.g. via your “My Account” page, by contacting us, or by providing your own content such as photos or a review, or a question via the chat function available on some websites).

To:
· Use the content you have created and/or shared in accordance with the specific terms and conditions accepted by you e.g. to post your review/content and to promote our products;
· Run analytics and statistics; and/or
· Add your content to your profile so we can understand your interests and preferences.

· Consent – to provide you with the service you have requested, for example, so you can upload the content of your choice.
· Our legitimate interests: (i) to improve our products and services; (ii) better engage with you; and (iii) secure our tools and design new features.

Use of websites and devices
Where your personal data are collected as part of your use of our website and/or devices.

  • First name and surname;
  • Email address;
  • Location;

· Birth day and/or age range;
· Personal description or preferences, including characteristics such as skin tone, skin/hair type; and/or
· Application or device usage data.

To:
· Provide you with the service(s) you requested (e.g. enable you to purchase our products);
· Analyse your personal characteristics and recommend appropriate products;
· Conduct research within Goddiva Ltd.;
· Monitor and improve our website and devices; and/or
· Run analytics and statistics.

· Consent – to provide you with the service you have requested, for example, show you recommended products or complete your purchase.
· Our legitimate interests: (i) to improve our products and services; (ii) better engage with you; and (iii) secure our tools.

Enquiries
Where your personal data are collected when you ask questions relating to our brand, our products and their use, or your purchases, account or rights.

  • First name and surname;
  • Phone number;
  • Email address;

· Other information you have shared with us about yourself in relation to your enquiry (which may include welfare and health data).

To:
· Answer and manage your enquiries;
· Run analytics and statistics; and/or
· Add your questions or concerns to your profile so we can understand your interests and preferences.

· The performance of a contract – to respond to your enquiries.
· Our legitimate interests: (i) to improve our products and services; (ii) better engage with you; and (iii) secure our tools.

* Opt out from receiving marketing messages and newsletters

    • If you sign up for our newsletter or request to receive it, we may keep you informed via email, text messages, or other electronic means about our products and special offers that we believe you'll be interested in.
    • You have the right to request that we do not process your personal information for marketing purposes, or to change your preferences at any time.
    • You can choose not to sign up for our newsletter and other marketing offers when you create your account.
    • To change your mailing preferences, you can access the Personal Details section in your account and update your settings. Alternatively, you can contact us using our Contact Us form, providing your full name, address, and ZIP code.
    • To unsubscribe from our newsletters, simply follow the link provided in each newsletter. Clicking the link will allow you to opt out of receiving further communications.

5. Personal Information

We are committed to treating all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will store it on a secure server and fully comply with all applicable US data protection and consumer legislation in effect. When you make a purchase on this website, we will request and collect Personal Information from you, including your name, email address, billing address, shipping address, telephone number, product choices, credit card or other payment details, and a password. It is important that the personal information you provide when registering as a customer is accurate, current, and complete. Please notify us immediately of any changes to your Personal Information by contacting Customer Support. You agree not to impersonate another person or entity, or use a false name that you are not authorized to use.
We may also collect information about your online activity, such as the URL you came from, IP address, domain types like .com or .org, browser type, country and telephone area code where your computer is located, the pages you visited on our website, the ads you clicked on, and any search terms you entered on our website ("User Information"). We may collect this information even if you do not register with us.

Please note that this website is monitored, and we may gather information about your visit to help us enhance our service quality. We confirm that any Personal Information you provide to us (or that is available on public records) and any User Information that can identify you is held in accordance with our registration with the Data Commissioner's Office. We use your information for the following purposes:

  • Processing your order
  • For statistical purposes to improve our website and services
  • To deliver website content to you
  • To administer this website

With your consent, to inform you about products or special offers that may interest you You agree that you do not object to us contacting you for any of the above purposes, whether by phone, email, or in writing. When creating a shopping account online, you will have the option to receive information from goddiva.us by mail, email, or phone about products, promotions, or special offers that we believe may interest you. If you do not wish to be contacted for such purposes, please contact us at Customer Support. This email address is protected from spam bots; you need JavaScript enabled to view it.

Please be aware that if requested by the police, regulatory agencies, or government authorities investigating suspected illegal activities, we may disclose your Personal Information and/or User Information.
If you have any questions regarding this Policy, please contact us at the email address: info@goddiva.us

6. How we protect your information

Our websites employ state-of-the-art industry practices to safeguard your personal information. We prioritize the security of your data during transmission by utilizing Secure Sockets Layer (SSL) encryption software. In the future, we may adopt even more stringent security measures to ensure your enhanced protection while using our websites.

We have implemented appropriate security measures in our physical facilities to prevent the loss, unauthorized access, misuse, or alteration of the information we collect from you through our websites.

7. Retention of your information

We will retain your information for as long as you maintain an account with us, or as long as it is necessary to provide you with our services. In cases where you have contacted our Customer Service team, we will retain your information for as long as required to provide support-related reporting and trend analysis only. Different types of data may have varying retention periods, but typically we will not retain any personal data for longer than 6 years.

If there is a reasonable need to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may retain some of your information, even after you have closed your account or when it is no longer required for service provision.

8. Your rights

YAs a user, you have certain rights concerning your personal information:

    • The right to be informed about how your personal information is being used (similar to this notice).
    • The right to access the personal information we hold about you.
    • The right to request correction of any inaccurate personal information we hold about you (although you can likely accomplish most of this through the My Account feature).
    • The right to request the deletion, cessation of processing, or collection of your data under certain circumstances.
    • The right to opt out of direct marketing messages, which can be done through the My Account feature, and to withdraw consent for other processing activities that rely on your consent at any time.
    • The right to request the transfer or portability of specific elements of your data either to yourself or another service provider.
    • The right to lodge a complaint with your data protection regulator.

If you require more information or wish to exercise any of the rights mentioned above, please contact us via email at info@goddiva.us

9. Disclosure of your personal information

Goddiva.us values the privacy of its customers and is committed to protecting their personal information. We want to assure you that we do not sell any of your personal data, including your name, address, email address, or credit card information, to any third party. Maintaining your trust is essential to us, and we prioritize safeguarding your information.

However, please note that our website may contain links to websites of our partner networks, advertisers, and affiliates. It's important to be aware that these websites have their own privacy policies, and we do not accept responsibility or liability for their practices. Before submitting any personal information to these websites, we recommend reviewing their privacy policies.

As part of providing our services to you, we may share your data with certain categories of companies:

  • Companies involved in delivering your purchases, such as payment service providers, warehouses, postal/delivery services, and delivery companies.
  • Professional service providers who assist us in running our business, such as marketing agencies, advertising partners, and website hosts.
  • Credit reference agencies, law enforcement, and fraud prevention agencies to combat fraud.
  • Third-party IT service providers who assist us with our IT infrastructure, including platform providers, hosting services, and maintenance and support providers for our databases, software, and applications.
  • Companies approved by you, such as social media sites if you choose to link your accounts, Marketplace sellers when you place an order, and PayPal if you opt to use their payment service.
  • We may also provide aggregated and anonymized information and analytics about our customers to third parties, ensuring that it does not identify you personally. The legal basis for sharing this information is our legitimate interests, which include improving our products and services, enhancing customer engagement, preventing fraud, securing our tools, designing new features, and utilizing appropriate suppliers.

10. What are cookies?

When you visit our website, we may use cookies to collect certain browsing information (referred to as "Goddiva cookies"). These cookies help us gather anonymous information about your browsing behavior on our site, allowing us to improve our service to you. Please be assured that we take your privacy seriously, and the information collected by us or trusted partners on our behalf is always anonymous and does not include any personally identifiable information. Additionally, it is not used for any other purpose. Cookies are small data files stored by your browser on your computer's hard drive. They enable us to track which pages you visit on our website or when you make a purchase. The browsing information collected by Goddiva is described above.

11. Can I opt out of cookies?

Yes, you have the option to opt out of cookies. To do so, you can click on the pop-up notifications related to cookies and follow the instructions provided. By opting out, a 'cookie' will be placed on your computer to indicate that no information should be collected about you. However, please note that opting out of cookies from this website will not prevent ads or pop-ups from other companies on your computer. It's important to keep in mind that you would need to repeat this process for each browser and computer that you use. If you delete the opt-out cookie, you will need to repeat the opt-out process to express your preference again. It's worth mentioning that both Goddiva and supplier cookies do not store any personal information related to you or your credit cards.

12. Browser Compatibility

To ensure the best online experience, this website has been optimized for use with the most popular browsers, including Chrome, Firefox, Internet Explorer (version 6 and above), and Netscape 6.

13. Indemnity

By using this website, you agree to fully indemnify, defend, and hold Goddiva, our directors, managers, employees, agents, and suppliers harmless from any claims, liability, damages, losses, costs, and expenses (including reasonable legal fees) arising from any breach of the conditions by you or any other liabilities resulting from your use of this website or the use of your shopping account and/or personal information by any other person accessing the website.

14. Preventing Online Fraud

If you are using a public or shared computer terminal, we strongly advise against selecting "Save My Credit Card Information." This option should only be chosen if your computer is used exclusively by you.

Please note that any order flagged as a high-risk transaction in our system will be temporarily held, and we may request additional information. You will be asked to provide documents as proof of your identity and billing address, such as utility bills, bank statements, or a driver's license.

High-risk transactions may include orders with the following characteristics:

  • High order value
  • Different billing and shipping addresses
  • Unconfirmed address details in the PayPal transaction

Goods cannot be shipped until we receive the requested information either by fax or email. If your order is flagged in our system, you will always be notified via email and asked to provide the aforementioned documents.

15. Termination

Goddiva reserves the right to terminate or suspend any part of the service without prior notice to you.

15.1. Cookie law

The Cookie Regulation requires website owners to obtain a visitor’s consent to track them using cookies on their website.

We want to explain what cookies are, the different types, why Goddiva Ltd uses them, and how they impact your web experience.

You will have the opportunity to opt in or out of our cookie policy on any page when you enter our website. There will be a clear message at the top of the website.

Please note that disallowing or deleting cookies, or not opting into our cookie policy will mean you will be unable to use the Goddiva website and make purchases. You may also experience limited functionality on many other websites and services.

15.2. What is a Cookie?

A cookie is a piece of information that a website transfers to the cookie file in your computer's browser. The browser then saves this information and sends it back to the website server. When you revisit the same website, the cookie will recognize you.

A cookie typically contains details such as the domain it came from, a value that is usually a random unique number as an identifier, and the lifetime (expiry) of the cookie.

There are three types of cookies used on this website:

  • Session Cookies: These allow us to "remember" content from page to page. They expire when you leave the website or close the browser.
  • Persistent Cookies: These have a defined "Time To Live" and help us determine your preferences. They expire after the specified "Time To Live" period.
  • Third-Party Cookies: These are cookies from any other domain, such as recommended product and advertising services.

15.3. What will a cookie do for me?

Almost every website that offers advanced features such as online ordering and customized content uses cookies. Goddiva.us uses cookies to keep track of items in your shopping basket and to present you with customized content. Each website utilizes unique cookies, which means the cookies used by one site cannot be used by another.

15.4. What if I do not accept cookies?

If you choose not to accept cookies, you may still browse the Goddiva website, but you will not be able to make online purchases directly. However, you can still place an order by contacting by email at info@goddiva.us

15.5. Why does Goddiva use cookies?

Goddiva uses cookies to enhance the customer experience on the website. Here's how cookies can improve your experience:

  • Shopping Experience: Cookies remember the items you add to your basket, making the checkout process easier when you return to the website.
  • Content: Cookies enable us to show you relevant content, such as product recommendations based on your browser and buyer behavior.
  • User Behaviour: We use cookies for analytics to track website visits, clicks, and transaction volume. This helps us understand how customers use our website, their preferences for specific pages or functions, and allows us to continuously improve our service.
  • Third-Party Cookies:We may use selected partner cookies to track the origin of users' visits, especially when they come from partner sites or advertisements. This helps us present appropriate offers, prevent fraud, and detect spammers.

15.6. Turning off / disallowing / disabling or deleting cookies:

Most internet browsers provide options to disallow cookies. You can usually find instructions on how to do this in the help menu of your browser. You can also delete cookies using your internet browser, but remember to disallow them; otherwise, they will be reapplied the next time you visit a website. To learn more about controlling cookies, refer to the documentation specific to your browser.

15.7. Controlling Cookies

Your ability to control the cookies you accept depends on the type of browser you are currently using. For the best online experience, we recommend using the latest version of your preferred browser. You can configure your browser to accept or reject cookies as per your preference.

Internet Explorer (Version 7.0 or higher):
Choose 'Tools' and then click on 'Internet Options'.
Go to the 'Privacy' tab.
Under 'Settings', move the slider to the top to block all cookies or to the bottom to allow all cookies.
Click OK to save the changes.

Firefox

Choose 'Tools' and then click on 'Internet Options'.
Go to the 'Privacy' tab.
Under 'History', select 'Use custom settings for history'.
To enable cookies, check the box next to 'Accept cookies from websites'. To disable them, uncheck the box.
Choose the desired duration for which cookies are allowed to be stored.
Click OK to save the changes.

Google Chrome:
Click on the three-dot icon in the top-right corner of the browser toolbar.
Select 'Settings'.
Scroll down and click on 'Advanced'.
In the 'Privacy and security' section, click on 'Content settings'.
Click on 'Cookies'.
Adjust the settings according to your preference.

Safari:
From the Safari menu, click ‘Preferences’
Go to the 'Privacy' tab.
Under 'Cookies and website data', select your desired option.
Close the Preferences window.
Please note that the instructions provided above are general guidelines, and the specific steps may vary depending on the version and configuration of your browser. It's always a good idea to refer to the browser's official documentation or support resources for more accurate instructions.

Below is a list of the cookies used by goddiva.us:
Cookie Type
Cookie Name
Description
Purpose
Third Party
__utma, __utmb, __utmc, __utmz

15.8. Google Analytics

Google Analytics uses cookies to define user sessions and provide key features in the Google Analytics reports. These cookies are used to collect necessary data for generating reports. The Google Analytics tracking for ga.js utilizes two cookies to establish a session. If either of these cookies is absent, further activity by you will initiate the start of a new session.

15.9. Will this policy change?

Our business is constantly evolving, which means that our policies will need to be updated to reflect those changes. We encourage you to regularly visit our website to stay informed about recent policy updates. By default, our Cookie Policy and Privacy Policy apply to all the information we have about you unless stated otherwise. We are committed to maintaining the protection of user information collected in the past, and we will not make significant changes to our policies and practices without the consent of affected users if it would result in reduced protection.

If you wish to exercise your rights, file a complaint, or have any questions or need assistance, please contact us at info@goddiva.us.

CHANGES TO OUR PRIVACY POLICY

Any future changes to our Privacy and Cookies Policy will be posted on this page and, when appropriate, communicated to you via email. We recommend checking this page regularly for any updates or modifications to our Privacy and Cookies Policy.

 

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Shipping is calculated at checkout, however you can use our shipping calculator on your cart or product page to calculate shipping to your location.

We offer free worldwide delivery on all orders over $120!
For orders under this amount standard US shipping is at a cost of $12.

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WORLDWIDE DELIVERY

Free delivery on orders over $120!

Standard delivery: $12 (Orders under $120)

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Some Websites offer free shipping on all products, but usually the cost of shipping is simply hidden in the product price. We want to offer you the best possible price, without any hidden costs.

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Return Info

WHAT DO I DO IF I NEED TO RETURN AN ITEM?

At Goddiva, we appreciate that customers may change their mind or a style does not suit them as they want. If you receive an item(s) that you are unsatisfied with, whether it be the colour, shape or length, we will offer your money back. Our full return period is 14 days! We offer free downloadable returns labels for US/Canada customers to facilitate the return process. International customers must pay to return their orders

Should you wish to return your item(s), the following conditions must apply.

  • Items must be sent back within 14 days of receipt
  • Items must be in an unworn condition with all original labels attached.
  • Swimwear is non-refundable for hygiene reasons
  • Any items which have been washed or have been altered in any way will not be accepted.
  • Goddiva reserves the right to decline a refund if any of the above is not adhered to.

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