FAQ List

If you've received your order confirmation and tracking information but your package hasn't arrived yet, please visit the website of the courier service used for delivery and enter your tracking number. If you don't see any results, contact us at info@goddiva.us

Absolutely, you can return sale items. Items purchased during a sale must be sent back within 14 days of receiving them. A refund will be issued providing the garment is in its original condition and packaging.

Unfortunately, we do not offer additional discounts on top of our sale items.

Import duties and customs duties may apply to orders outside the US / Canada. Please check with your local customs agency for more details.

Not currently, we’ll let you know if this changes!

Currently, we don't have a catalog available. However, you can stay updated on our latest offerings by subscribing to our newsletters

Unfortunately, we operate exclusively online. But you're welcome to order the dress you're interested in. If it doesn't meet your expectations, you can return it for a full refund within 14 days of receiving your order.

Please be aware that our customer service is available via email from Monday to Friday. Our team will get back to you at their earliest convenience. During holidays and special occasions, please allow up to 14 working days for a response from our customer service team.

No need to worry. Sometimes our emails end up in your spam or junk folders. Please check those folders first. If you still can't find the email, kindly get in touch with us at info@goddiva.us Make sure to provide the email address you used to place the order, and we'll resend the confirmation as soon as possible.

Do not panic, this is simply to ensure that all orders are authentic. In order to change your shipping addresses just simply send an email to info@goddiva.us and we can get this changed for you as soon as possible.

When placing your order, your address must be entered as your billing address only, this is for shipping as well, failure to do this may result in your order not being processed and dispatched. We are only able to make amendments to the shipping address within 30 mins of the order being placed. Amendments will not be made on billing addresses.

You should have received your tracking information via email. You can track your order by visiting the courier's 'track & trace' page and entering the provided tracking number.

Some styles on our website are on a preorder, this will be stated in the product description
This means you can pay for this item before it becomes available. Your payment will secure your order
we dispatch your items to you as soon as we receive stock - usually within 7-14 working days

Once your order has been dispatched from our warehouse, you will receive a text/email from the provided courier service. This will include your tracking number and a link for you to track your order.

You can track your order by going to the couriers track & trace page and entering the tracking number provided

SEKO
https://www.sekologistics.com/us/track/

To stay in the loop with the latest happenings at Goddiva, you have a few options:

• Subscribe to our newsletters here
• Follow us on social media: Stay connected with us by following our profiles on platforms like Twitter, Instagram, and Facebook. Just search for "Goddiva Fashion" and make sure to hit that follow/like button to see our posts in your feed.

After you've chosen the dress(es) you want, proceed to the checkout page. On this page, you'll see a box labeled "Discount Code." Just type in the code you have and click on the 'apply' button – it's really easy!

Remember, these promotion codes are only valid on the specified date. Once that date passes, the code won't work anymore. Also, please note that discount codes are not compatible with other offers or discounts.

Unfortunately, once an order is placed, we can't retroactively apply a discount code. The discount codes are only applicable to orders placed during the promotion period.

You have 14 days from the date of delivery to return an item. Your legal rights remain unaffected. If you're using our provided return label, be sure to keep track of the barcode number for parcel tracking. During the Christmas period, we do offer an extension, allowing customers up to 28 days from the date of receipt to initiate a return.

If you're returning an item to us using one of our provided free return labels, please allow for 5-10 business days for the item(s) to reach our facility. The processing of your return by our quality checking team typically takes 7-14 business days. If the items are found to be in resalable condition, a refund will be initiated for you. It's important to note that during busy periods, such as the holiday season, the refund process might take longer than usual.

Our return labels are provided through a tracked shipping service, and the labels typically have a 48-hour delivery estimate. However, due to higher volumes during peak times, your parcel might take up to 8 days to reach our facility. This could potentially result in a delay in processing your refund or exchange.

• If you made the payment using a Credit/Debit Card – the refund may take 3-7 business days, depending on your financial institution.
• If you used PayPal for payment – the refund process could take around 7-14 business days.

If you're using the returns label provided, keep a record of the barcode number. This number lets you track your package on its way back to us. Simply enter the barcode number into the tracking section on the Seko website for updates on your return status.

It can take 7-14 working days from the date we received it back for a refund to be processed.

That’s fine, all you will need to do is simply write the following on a sheet of paper; your order number

• The email address you used to place the order
• The product code(s) of the dress(es) you are returning
• The reason why you are returning

It’s that simple.

First and foremost, double-check all the information you've entered to ensure it's accurate. Reach out to your bank to confirm that there are no issues with your card or account. If you encounter any error messages during the payment process, take note of them. Feel free to get in touch with us, providing these error details, and we'll be glad to assist further. You can reach our Customer Service Team by sending an email to info@goddiva.us

Absolutely! You can proceed with your order as usual. Simply enter your bank details and click 'place order'. The beauty of online shopping lies in the fact that your account provider will automatically handle the currency conversion, offering you the most favorable exchange rate at that moment

If no one is available to accept the delivery, you will receive a notification indicating that a delivery attempt was made. The notification will provide instructions on how to arrange a redelivery or pick up the package from a nearby local depot, based on the specific courier service used for your order.

If the delivery isn't collected or arranged within 7 days, the parcel will be returned to Goddiva and treated as a return upon receipt.

Please be aware that any changes in the delivery address or instances where no one is available during the initial delivery attempt could result in a delay of 24-48 hours, as the parcel will need to be returned to the depot and reprocessed for another delivery.

We accept several payment methods, including Visa, Visa Debit and Mastercard. Additionally, we offer payment options through Paypal, Amazon Pay, & Clearpay for your convenience.

We strive to ensure that the items you receive are in perfect condition and match your order accurately. However, in the unlikely event that you receive the wrong item or a defective product, please contact the Goddiva Customer Service team (Info@goddiva.us) within 2 days of receiving the delivery. We will promptly assist you in resolving the issue

Please state in the email:

Your order number, name and email address you used to place the order A description of the product (product code) and the reason for return.
If the item is faulty please provide pictures of the fault for reference

We will then advise you on how to proceed with the return, you will be refunded the delivery costs of the return faulty item

Certain items are non- refundable. We reserve the right to refuse refunds on items if the product is returned to us in a resalable condition. When trying on items of clothing, please ensure that you are not wearing perfume or deodorant, as we are unable to accept an item where there is evidence that the item has been worn or damaged, or if there is a mark or a scent on it.

Refunds will NOT be granted on the following criteria, and the item(s) will be sent back to you at our own cost:

• Clothing is marked i.e. make up, debris, dirt marks on the hem & stains.
• The item has been worn and resembles an odour of perfume, deodorant or body odour.
• For hygiene reasons, we are unable to accept returns on swimwear
• Tags and/or security ribbon are not intact – please ensure all tags and security ribbon are kept on the garment while trying on.
• The item has been returned to us outside of the 14 days refund policy,

If you have any queries about this, then please send an email over to info@goddiva.us

To customers residing in the US or Canada, we provide free return labels. You can also generate QR codes to facilitate the return process. Additionally, we offer the option to schedule a courier pick-up for your convenience.

For international customers outside of the United States, please note that you'll be responsible for covering the postage or shipping cost when sending items back to us. Unfortunately, these costs are non-refundable.

It's important to be aware that any US customers who opt for an alternative return delivery method will also incur non-refundable expenses. Detailed information about our return policy, including free returns, can be found on our website. Please understand that we cannot be held liable for any return-related costs.

Please be advised that all items sent back to us, whether for a refund, exchange, or due to a defect, undergo a thorough quality check by our specialized department. This process typically takes around 7-14 business days.

If the item is deemed to be in a condition unsuitable for resale or the reported defect is not due to manufacturer-related issues, we will regrettably have to return the item(s) to you. Rest assured, we will cover the shipping expenses in such cases..